Capitec was hit by a significant service outage on Thursday and Friday — with online banking and mobile banking offline and complaints of problems using card payments and ATMs.
Several customers vented their frustration at the issues on Twitter and Downdetector.
The bank confirmed there were issues in a statement on its social media channels at around 09:30. It also sent SMSs to customers later in the morning.
“We are aware that some of our clients are experiencing issues on our app, Internet banking and USSD services,” Capitec stated. “We want to assure you that we are on it and doing everything possible to resolve the issue.”
The Capitec page on fault tracking website Downdetector showed that reports of issues first started from around 05:00.
Reports remained persistent throughout the day and were still high as of 15:30, as shown in the graph below.
The bank has apologised for the inconvinience, saying that it was absolutely committed to resolving the problem.
It said that it had a team of technology experts who were looking into the problem.
Clients are encouraged to make use of their cards at Capitec ATM machines.
But many have taken to social media to complain about this, demanding more answers from the bank.
The bank has given no indication as to when the system will be back up.