TymeBank customers have been unable to log in to its mobile banking app or Internet banking since late Friday morning.
Downtime showed a significant increase in complaints about TymeBank services from around 10:44.
The majority of reports were labelled as relating to “Card transactions”, “USSD”, “online banking”, “mobile banking”, and “online login”.
Several Twitter users also said they could not access the app, log in to Internet banking and ATM Transaction.
A number of the complaints expressed frustration that the issue seemed to be recurring.
One iReport South Africa News employee also tried opening the app and was presented with the notification below.
The bank told iReport South Africa News was aware of difficulties logging on to its digital channels
“We are experiencing issues with all transactions. We are attending to the issue and will advise once resolved. Apologies for the inconvenience.”
But Customers were updated later on the day [14:27 pm]: “Card transactions and the USSD channel have been restored. We are attending to the other technical issues and will advise once resolved. Thank you for your patience and apologies for the inconvenience.”
The TymeBank Status Page shows the bank first became aware of the issue at 10:44.
It has since updated customers with repeated messages that it was investigating the issue.