In the widely shared video, the customer accused staff of discrimination, claiming her account was locked despite advance notice of the raise. Capitec responded that they resolved the issue remotely before she arrived, explaining that large or unusual deposits trigger security checks to comply with South African banking rules and protect funds.
Broader complaints on X highlight similar freezes after big transfers, scam suspicions like a student’s savings drop, and ATM shortfalls, though some defend the measures as standard amid high fraud rates. The bank offers branch visits or calls to 0860 10 20 43 for help, balancing security with customer frustrations.
Capitec is becoming a National Disaster 📍😭💔🇿🇦 pic.twitter.com/zVH12bNJ9J
— Black-Jesus💧🇿🇦 (@KingMntungwa) March 6, 2026
