Rain announced that it is giving customers unlimited free data for June and refunding SIM delivery costs.
Rain is a data-focussed mobile network which offers users a single plan of 5c per MB, which works out to R50 per GB, and users only pay for what they use.
In an email sent to customers, Rain apologised for the network and delivery problems it encountered shortly after its launch.
“Thanks for being one of the first to join rain,” the company said. “As you know, we’ve experienced a few problems due to an overwhelming response to our offer, but we’d like to make it up to you.”
Rain said customers would be able to use free and unlimited data throughout the month of June, and that their unlimited data days would only kick in from 1 July.
The network added that it would refund customers for both their SIM and delivery fee.
“Your SIM and delivery fee, of R120, will be refunded (within 10 working days) and your data usage for June is on us,” Rain said.